Customer Support
A native helpdesk on the same thread your customer already opened.
Jobs Aanty does for Customer Support
Support teams typically run a helpdesk tool bolted onto a chat tool, which means every ticket exists twice and CSAT gets captured in a third place. Aanty puts SLA timers, ticket state and CSAT directly on the external thread the customer is already in, through a branded portal rather than a stripped-down guest seat.
A branded client portal
Customers see only their own threads and ticket state through a portal with magic-link auth — no account friction, still fully audited.
SLA and CSAT on the thread itself
Ticket state, SLA timers and CSAT capture live natively on the external thread — no separate helpdesk tool to keep in sync.
AI triage before a human reads it
Incoming requests get typed and routed by relevance, so the support queue is a needs-you list with reasons, not a raw inbox.
What changes day to day
Support agents stop maintaining a ticket and a chat thread as two separate records of the same conversation. The customer's thread is the ticket, the SLA clock and the CSAT capture — one record, fully audited on the team's side.
See it from another angle
See Aanty run a customer support day
Bring a real thread from how customer support works today. In fifteen minutes we'll show you the same day as a calm briefing and a short queue of what actually needed you.