Ecommerce
Order events, support tickets and vendor coordination without three separate tools.
Jobs aanty does for Ecommerce
Order and fulfillment systems fire a constant stream of events, and the human conversation that has to happen around exceptions — a stockout, a delayed shipment, a payment dispute — usually happens somewhere disconnected from that stream. Aanty's event ingestion bus turns those events into threads directly, and the same graph carries customer support.
Order and fulfillment events become threads
Webhook and event-bus ingestion renders order-state changes as system messages a fulfillment or support agent can reply to, not just log.
A native helpdesk on the customer thread
SLA timers and CSAT live on the same thread a customer's support conversation happens in, without a bolt-on ticketing tool.
Exceptions route by severity
A stockout or payment-dispute alert can be configured to route ahead of routine updates, reaching the right person with a reason attached.
What changes day to day
Operations and support stop reconciling state across an inventory system, a helpdesk and a chat tool. Exceptions surface as they happen, with the conversation and the order record living in the same place — and the routine order flow stays out of anyone's way.
See it from another angle
See aanty run a ecommerce day
Bring a real thread from how ecommerce works today. In fifteen minutes we'll show you the same day as a calm briefing and a short queue of what actually needed you.