Question & Answer Matching
The same question asked in five channels finally gets one answer.
Inside Question & Answer Matching
A question-typed message is checked against org memory before anyone has to answer it again — “this was answered three weeks ago by Sara” — and genuinely new answers get captured back into the knowledge graph.
Checked before it is asked twice
AI matches new questions against prior answers instead of letting the same thread repeat.
Unanswered questions escalate
If nothing in org memory matches, the question is routed to someone who can actually answer it.
Answers feed the graph
Every genuinely new answer becomes part of what the next question gets matched against.
The detail
Before a typed question message goes out to a channel, it’s checked against org memory for a prior answer. A genuine match short-circuits the repeat; a genuine miss escalates and, once answered, that answer is captured back into memory for the next person who asks the same thing.
Keep exploring
Where this connects — in the product and in the rest of the catalog.
See Question & Answer Matching on your own workspace
Bring a real channel. In fifteen minutes we’ll show you question & answer matching working on your team’s actual conversations, not a demo script.