Native Helpdesk
Ticketing state, SLA timers and CSAT — native to a shared channel, not a separate app.
Inside Native Helpdesk
An entire startup layer exists to bolt helpdesk features onto Slack because Slack won’t build them. Aanty makes ticketing state, SLA timers and CSAT native to shared external channels.
Ticket state, in the channel
A support thread carries its own status — open, waiting, resolved — without a separate tool.
SLA timers built in
Response and resolution timers run against the thread itself, visible to the team handling it.
CSAT on the thread
Satisfaction capture happens where the conversation already is, not in a follow-up email.
The detail
Ticketing state, SLA timers and CSAT run natively on shared external channels — a category an entire layer of startups exists to bolt onto Slack because Slack won’t build it. In aanty a support thread carries its own status and timers without leaving the conversation for a separate tool.
Keep exploring
Where this connects — in the product and in the rest of the catalog.
See Native Helpdesk on your own workspace
Bring a real channel. In fifteen minutes we’ll show you native helpdesk working on your team’s actual conversations, not a demo script.